Free Shipping within Australia over $100

Shipping Information

Australian Shipping

We use Australia Post for all our deliveries to Australian addresses. No signature required. All parcels will be left at the given delivery address if it is safe to do so. Otherwise you may get a note from Australia Post to collect the parcel from your nearest Australian Post.

Available Methods of Shipping.

        • Regular Parcel Post: $10.00 (3 to 7 Business Days)
        • Express Parcel Post: $13.50 (1 to 3 Business Days)
        • Free Shipping for Orders Over $100.00 (We use Regular Parcel Post)

Shipping method can be selected at the checkout.

International Shipping

Sorry at the moment we don’t offer International Shipping. We will update our international shipping services soon into our system. Sorry for the inconvenience.

Frequiently Asked Questions

1. How long does it take to process and dispatch my order?

For the successfull orders we usually shipped within 3 to 4 days.

Express orders are shipped within 1 day.

 

2. What if I made a mistake on my order?

We can help you with necessary amendments if the order has not yet been processed. Please email us: support@littlevictoria.com.au

 

3. No Shipping Confirmation Email or Tracking Number Email?

Please check your junk mail folder or spam folder for the above email notifications. Or login to your account and check that your given email address was entered correctly before you placing an order.

Returns and Refunds

No returns accepted for Customized Designs. For Non-Customized Designs, returns accepted if the return is done within 7 days after the delivery date. After receiving the returned products we will contact you with a Store Credit email for the value of the goods excluding any shipping cost.

If you are returning due to a faulty or damaged item, you will receive a replacement or refund.

Return Address:

PO Box 124

Chirnside Park

VIC 3116

Change of Mind

WE DO NOT OFFER REFUNDS FOR CHANGE OF MIND

Exchanges due to size or colour are considered as change of mind.

We provide individual size charts for each item and endeavour to display each item as accurately as possible. Some product photographs are taken by professional photographers and may be edited. We display multiple photographs of all items to show the item in different settings and lighting situations. If you are uncertain about size or colour please email us at support@littlevictoria.com.au for help before placing your order.

Received an Incorrect Item

Since all of us are human and mistakes can be happen but not very often. We promise to send the exact item you purchase from us. 

If you have received an incorrect item with your order, please email us to support@littlevictoria.com.au within 7 days of receiving your order. We will send you the correct item with Express Parcel Post and we will pay for the return shipping cost for the incorrect item. 

Cancellation of Order

Orders can be cancelled within 2 hours after the order placement in our system. Non-refundable merchant payment processing fees will be deducted from the total and rest will be refunded to you.  

We are arranging your orders very quickly to ensure to receive your items in the shortest time.

Terms and Conditions of All Returns

  • Colour differences are not considered to be a fault. Computer Monitors and Mobile Devices can display colours differently. We strive to represent all our products as accurately as possible. If you have any questions regarding colours, please contact us before ordering.

 

  • The goods are your responsibility until they reach our warehouse from you. Please ensure you pack the return items safely and take note of your tracking details.

 

  • All products must be returned in new condition with original tags still attached. The items cannot be worn, scented, washed, damaged, broken, or altered in any way to obtain a refund or credit.

 

  • All additional postage charges are the responsibility of the customer.

 

  • We reserve the right to deduct non-refundable fees charged by merchants such as Stripe and Paypal if an order is cancelled under the 2 hour Cancellation Policy.

 

  • Returns must include your name and order number so we can identify your return. Without these details we will be unable to process your return.